Shipping policy
Shipping Policy
Thank you for choosing AlphaWearLabs. We are committed to delivering premium athletic performance gear directly to your doorstep with speed, reliability, and complete transparency.
1. 100% Free Shipping on All US Orders
We are proud to offer 100% FREE Standard Shipping on all domestic orders delivered within the United States. No minimum purchase required, no promotional codes needed at checkout.
2. Order Processing Time
- All orders are processed and prepared for dispatch within 1 to 3 business days (Monday – Friday, excluding federal holidays).
- Orders placed on weekends or major national holidays will begin processing on the following business day.
- You will receive an automated shipping confirmation email with active carrier tracking as soon as your package leaves our fulfillment center.
3. Shipping Rates & Delivery Estimates
We partner with top-tier domestic carriers including USPS, UPS, and FedEx to ensure your package arrives securely.
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Domestic Shipping (US) | 3 – 7 business days | FREE |
| Expedited Priority Shipping (US) | 2 – 3 business days | $9.95 |
*Please note: Deliveries to Alaska, Hawaii, Puerto Rico, and APO/FPO military addresses may require an additional 3–5 business days in transit.
4. Shipment Tracking
Once your order has shipped, you will receive an email containing your official tracking number. Please allow 24 to 48 hours for the carrier's tracking system to update and display real-time scan events.
5. Shipping Address Accuracy
Please double-check your shipping address prior to completing your purchase. AlphaWearLabs is not responsible for orders delayed, misdirected, or lost due to incorrect address information provided at checkout. If you notice an error in your address, please email us immediately at support@alphawearlabs.com within 2 hours of placing the order.
6. Damaged, Lost, or Stolen Packages
- Damaged in Transit: If your items arrive damaged, please take clear photos of both the package exterior and the contents, and contact our team within 48 hours of receipt at support@alphawearlabs.com for an immediate replacement.
- Marked as Delivered but Not Received: If tracking states your package was delivered but you cannot locate it, please check with household members, neighbors, and building management. If the package has not arrived after 48 hours, reach out to our support team for assistance.
7. Customer Support
If you have any questions regarding your delivery, our dedicated team is available to assist you:
- Official Website: https://alphawearlabs.com
- Email: support@alphawearlabs.com
- Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)