At Alpha Wear Labs, we take pride in the quality of our custom products. Because every item is uniquely created and personalized specifically for you, our return and refund policies differ from standard retail stores.
Please read this policy carefully before placing your order.
1. Custom and Personalized Items
Due to the customized nature of our products (including custom printed apparel, posters, and accessories), we do not accept returns or exchanges for buyer’s remorse, incorrect size selections, or customer-inputted errors (such as typos or uploaded low-resolution images). We strongly encourage you to review our sizing charts and double-check your design and text before completing your purchase.
2. Defective, Damaged, or Incorrect Items
We stand behind our printing and manufacturing quality. If your order arrives and meets any of the following criteria, we will gladly offer a free replacement or a full refund:
- The product itself is flawed or defective.
- The quality of the printing is poor.
- The final product is materially different from the design presented in your order confirmation.
- The item was damaged during shipping.
How to submit a claim: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
- Email us at [email protected].
- Include your Order Number in the subject line.
- Provide a clear description of the issue.
- Attach clear photographs showing the defect, misprint, or damage.
Once our team reviews your claim and approves it, we will process a replacement or issue a refund to your original method of payment at no additional cost to you. You generally will not be required to ship the defective item back to us.
3. Lost in Transit
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of shipping a replacement order for you.
Note: If the tracking information states an order was delivered but you have not received it, or if the package was lost due to an incorrect shipping address provided at checkout, we cannot take responsibility and will not issue a refund or free replacement.
4. Order Modifications and Cancellations
Because we work quickly to get your custom items into production, you have a limited window to cancel or modify your order.
- Cancellations or changes (such as size, color, or shipping address) must be requested within 12 hours of placing the order. * After 12 hours, your order enters the production phase and can no longer be modified or canceled.
5. Late or Missing Refunds (if applicable)
If you have been approved for a refund but haven’t received it yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted (usually 3-5 business days).
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
6. Contact Us
If you have any questions regarding our Refund and Returns Policy, please reach out to our support team:
Email: [email protected]
Registered Agent Address
1001 S. Main St. STE 600, Kalispell, FLATHEAD COUNTY, MT 59901 USA
Phone: (719) 626-9856 (9am – 5pm EST, Monday – Friday)
Important Note: Currently, we are unable to handle your call, voicemail, or phone messages. Please go to the Contact Form on our website or email us directly, and our team will assist you promptly.